No-compromise coverage. Real support. That's how we back LED Living and Solar Living products from spec through service life. Below: what's covered, how to file a claim, and how we work with you to make the process easy.
Most LED Living and Solar Living products carry a 5-year warranty as the baseline, with 7- and 10-year extensions available on many fixtures for projects that need them. We aim to be easy to work with at every step — when something does need attention, we'd rather it feel like a conversation than a forms-and-fine-print obstacle course.
Every LED Living and Solar Living fixture is backed by a 5-year warranty as the baseline. Specific terms by product family are confirmed on each spec sheet.
Many fixtures support 7- and 10-year warranty extensions. Talk with our team or your rep before specifying so we can recommend the right coverage for your project.
When something needs attention, we'd rather solve it on a call than process a paper return. Reach us 8:30–5:00 ET — call, email, or have your rep loop us in.
LED Living warrants to the original end user that products and parts will be free from defects in material and workmanship for the applicable warranty period. This warranty applies to LED Living and Solar Living branded products purchased through authorized distribution channels.
The warranty period begins on the date of invoice to the end user. If the end user cannot provide proof of invoice, the warranty period begins on the ship date from LED Living.
Most LED Living products are backed by a 5-year warranty. Warranty length can vary by product family — Solar Living portable light towers, solar sign and billboard products, and certain battery-specific terms differ from the standard. Always check the product's spec sheet on its product page to confirm the exact warranty term that applies to your fixture.
Our commitment is to repair or replace any defective product during the warranty period. We work to turn around repairs and replacements as quickly as possible after receiving the returned item — typically within about 30 days — and our team keeps you posted on status and timing once your RMA is in motion.
Products and parts repaired or replaced under warranty are covered for the balance of the original warranty period or ninety (90) days, whichever is longer.
Yes — many LED Living and Solar Living fixtures support 7- and 10-year warranty extensions for projects that benefit from longer coverage. Because available terms vary by product family, lumen package, and application, we prefer to talk through the options before a project is fully specified. Reach out to our sales team or your LED Living representative early in the process and we'll help you choose what fits.
Solar Living systems combine fixtures, batteries, charge controllers, and solar panels — components with different service lives. Most Solar Living products are covered by the same 5-year warranty as LED Living, but some product families have specific terms. The breakdown below reflects the warranties published on current Solar Living spec sheets.
Standard coverage across most Solar Living fixtures. LiFePO4 battery and fixture covered together for the full term.
Bollard, tube, and sign & billboard fixtures — integrated panel-and-battery designs or compact battery formats.
Portable solar light towers carry shorter terms due to mobile-deployment conditions. Gel-battery models carry a 1-year battery term.
Every claim starts with an RMA request — it gives our team what's needed to evaluate and resolve quickly. Email RMA@LEDLivingTechnology.com to get started, and we'll walk you through the rest. Returns without an RMA number can't be processed.
Email RMA@LEDLivingTechnology.com with your order number, the affected product model and quantity, a description of the failure, and any logistical constraints (site access, lift requirements, installer scheduling, project timing). The end user, LED Living representative, or distributor may initiate the request.
Once your RMA is issued, complete the included form and display the RMA number prominently on the outside of the shipping container.
Ship the product with freight prepaid in a padded carton, including a written description of the defect. Damage in transit is the end user's responsibility and may void the claim.
Once received, the product is evaluated per warranty guidelines. If covered, a replacement is sent at LED Living's expense to the address on your RMA form. If damages aren't covered, we'll reach out to discuss next steps.
Need a different return path? See Other Return Options below for advance-replacement billing and non-defective product returns.
In addition to the standard warranty replacement process above, LED Living supports two additional return paths. Both follow the same RMA process and ship to the same Hatboro manufacturing facility.
Use this path when a replacement product is needed before the original has been evaluated, or when the product is outside its warranty period.
For non-defective product returns initiated within 30 days of the original purchase. This path is typically distributor-initiated.
The limited warranty is null and void under the following circumstances. Damage and failures meeting any of the criteria below are not eligible for warranty repair or replacement.
NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, ARE GIVEN, AND LED LIVING TECHNOLOGY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to particular end users.
LED LIVING TECHNOLOGY SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO ANY PARTY FOR LOSS OF PROFITS, DIMINUTION OF GOODWILL, OR ANY OTHER SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES WITH RESPECT TO ANY CLAIM IN CONNECTION WITH LED LIVING TECHNOLOGY PRODUCTS AND/OR PARTS. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to particular end users.
No salesperson, representative, or agent of LED Living Technology is authorized to make a guarantee, warranty, or representation that contradicts the terms contained in this Limited Warranty. Any waiver, alteration, addition, or modification to the warranties contained herein must be in writing and signed by an authorized representative of LED Living Technology to be valid, binding, and enforceable.
LED Living Technology does not assume responsibility for any specific application to which any product or part is applied, including compatibility with other equipment. All statements, technical information, or recommendations relating to the products or parts are based upon tests believed to be reliable but do not constitute a guarantee or warranty.
